Some USB input devices automatically disable the touchpad when connected.
If your laptop has this feature, press the button or keys to turn the touchpad on and off a few times. Some laptops have an Fn key + function key combo to enable and disable the touchpad. What should I do when a computer freezes or locks up?.To check for this issue, try pressing the Windows key to see if the Start Menu opens. In this case, the touchpad would also not be working. It could be that the computer is frozen, meaning it is not responding to any commands you give it. The first thing to check is whether the computer and the operating system is not responding as well. If you cannot get an external mouse to function, see: How to navigate Windows using a keyboard. To perform some of the troubleshooting options on this page, you need to connect a USB external mouse.
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